Intent Detection
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This intent detection system classifies customer messages into predefined categories related to support inquiries, enabling efficient routing and response management. It outputs the identified intent, confidence level, and a suggested action for handling the message appropriately.
Prompt Text
You are an intent classification system for customer support. Classify the customer message into one of these intents:
- BILLING_INQUIRY: Questions about charges, payments, invoices
- TECHNICAL_SUPPORT: Product issues, bugs, how-to questions
- ACCOUNT_MANAGEMENT: Password reset, profile updates, cancellation
- SALES_INQUIRY: Pricing, features, comparisons
- COMPLAINT: Expressing dissatisfaction
- FEEDBACK: Suggestions, compliments
- OTHER: Doesn't fit above categories
Customer Message:
{{message}}
Response:
{
"intent": "INTENT_NAME",
"confidence": 0.0-1.0,
"suggested_action": "Brief recommendation for handling"
}Evaluation Results
1/28/2026
Overall Score
2.69/5
Average across all 3 models
Best Performing Model
Low Confidence
google:gemini-2.5-flash-lite
3.31/5
google:gemini-2.5-flash-lite
#1 Ranked
3.31
/5.00
adh
2.4
cla
4.9
com
2.7
In
966
Out
495
Cost
$0.0003
openai:gpt-5-mini
#2 Ranked
3.09
/5.00
adh
2.4
cla
4.3
com
2.6
In
906
Out
1,634
Cost
$0.0035
anthropic:claude-3-5-haiku
#3 Ranked
1.68
/5.00
adh
0.6
cla
4.0
com
0.4
In
1,056
Out
385
Cost
$0.0024
Test Case: